Refund Policy

We at Greenigo are committed to providing our customers with high-quality products and excellent customer service. If you are not satisfied with your purchase, we will gladly refund your order in accordance with this refund policy.

Refund Policy

To be eligible for a refund, you must:

• Contact us within 7 days of receiving your order
• Return the product in its original condition and packaging
• Provide a proof of purchase (e.g., order confirmation email)

Exclusions

The following items are not eligible for a refund:

• Products that have been used or worn
• Products that are not in their original condition and packaging
• Products that are custom-made or personalized
• Products that have been purchased using a promotional code that excludes refunds

Processing Refunds

Once we receive your returned product, we will inspect it to ensure that it meets the conditions of this refund policy. If the product is eligible for a refund, we will process your refund within 5 business days.

Refunds will be issued to the original payment method used to purchase the product.

Shipping Costs

You are responsible for the cost of shipping the product back to us. We will not refund shipping costs.

Contact Us

If you have any questions about our refund policy, please contact us at  info@greenigo.com.au